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About the Author

Jennifer L. Clinehens

Jennifer L. Clinehens is currently Head of Experience at a major global experience agency and holds a Master's degree in Brand Management as well as an MBA from Emory University's Goizueta School. Ms. Clinehens has client-side and consulting experience working for brands like AT&T, McDonald's, Adidas, and more. She's helped shape customer experiences across North America, South America, Europe, and Australasia. 

A recognized authority in marketing and customer experience, she is also the author of CX That Sings: An Introduction to Customer Journey Mapping.

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